What to do when your healthcare provider has not been paid by CoreSource.

Call the healthcare provider to verify your insurance information. Check to be sure they have the correct information for each of the following:

• Name (of the person holding the insurance coverage)
• Group Number (5099)
• Member Identification Number (social security number of the person holding the insurance coverage)
• The correct address to send to Core Source

CourseSource, Inc.

P.O. Box 2920

Clinton, IA 52733-2920

If your health care provider has this information correct, call Core Source (1-800-485-8139 Monday - Friday 8:00 a.m. - 5:00 p.m.) and verify they have received the claim.

If CoreSource has not received the claim, call your healthcare provider and ask them to re-file the claim with CoreSource.

If CoreSource has received the claim but has not yet paid it, they will give you information on why the claim has not been processed.

If you still have problems, contact Human Resources at extension 152.